Due to the coronavirus's impact and the mandates in place, your order may experience a shipping delay. This delay is due to several factors, including travel restrictions, available staffing, and/or federal/state/local mandates.
- Standard shipping on Euro Trash items 3-5 days plus an additional 1-3 days for processing.
- Standard shipping of Personalized product is 3-5 days plus 2-6 days for processing.
- Standard shipping of Furniture is based on Seller timeline plus an additional 1-3 days for processing.
Most product orders placed before 1:00 p.m. EST on business days, Monday thru Friday (excluding federal holidays within the U.S.) will ship the same day. Product orders placed after 1:00 p.m. EST are shipped the next business day. Your order must be received and clear credit authorization by 12:00 pm (noon) EST or your order may not be processed until the following business day.
RETURN & EXCHANGE POLICY
We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and our Sellers goods, and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably.
We have long believed that when we treat our customers fairly, they in turn are fair with us. We apply refunds to the tender with which returned items were purchased. If we choose to provide a refund and no record of sale is available, we'll ask for personal identification and a refund will be provided at the current price.